Back to search.Coca Cola - Administrator, HR Operations - PA Data
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, ub8 1ez |
| Salary: | Negotiable |
| Languages: | English, French |
Be part of creating the extraordinary. At Coca-Cola Enterprises we thrive on challenge. We deliver innovative global brands and we now require someone to join our highly successful team; someone who will go that extra mile to deliver great results. Bring your drive, enthusiasm and passion and we'll provide the opportunity to succeed. HR Operations Administrator - Data The HR Operations Administrator - Data is responsible for the resolution of employee queries that require Master Data amendments as well as Organisational Management changes. The HR Operations Administrator - Data will research issues, use case management tools to track the status and progress of employee and manager inquiries through our SAP Employee Interaction Centre (EIC). The inquiries will be related but not limited to employee master data, separation, leaves of absence, compensation and will require the Administrator to make changes on behalf of employees. The HR Operations Administrator - Data collaborates with HR Business Partners, HR Services and HR Centre of Expertise, as required. This position also provides regular status updates to the customer, maintains customer contact unless the request is resolved and follows up on the resolution. Key contributions
* Resolves complex employee, manager and HR inquiries and requests that are escalated mainly through General Operations & EIC regarding employee master data, promotion, demotion, transfer, separation, compensation, mass data changes, leaves of absence and Organisation Management changes.
* Assumes ownership for cases assigned, monitors status and progress of escalated items in the case management system. Updates other systems as required
* Provides regular status updates to customer, maintains customer contact until request is resolved and follows up on resolution
* Collaborates with HR Business Partners, HR Services and CoE's as required to resolve cases.
* Understands scope of services and escalates items to CoE as defined
* Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
* Follows operational procedures by adhering to an assigned schedule.
* Documents cases in case management system; excellence in record keeping
* May assist with inbound and outbound calls, process improvement, support work, knowledge base improvement suggestions, and peer coaching
* Working with other Services departments to ensure audit processes are followed.
Qualifications
* Experience in a HR environment would be advantageous
* Microsoft Office skills
* Customer Service experience in a contact centre/ SAP and Case management experience would be preferred
* Excellent listening, questioning and both written and verbal communication skills in French and English (required)
* Team worker & ability to work in a matrix environment
* Ability to work in a fast paced, rapidly changing environment
English and French is essential for this role and preferable Dutch, Swedish and/or Norwegian would be advantageous. All roles offer the salary, flexible benefits, great career and development opportunities you'd expect from a global market leader. We believe that equal opportunities mean inclusion, diversity and fair treatment for all. If you are interested in this opportunity, please apply uploading the most recent version of your CV.
* Resolves complex employee, manager and HR inquiries and requests that are escalated mainly through General Operations & EIC regarding employee master data, promotion, demotion, transfer, separation, compensation, mass data changes, leaves of absence and Organisation Management changes.
* Assumes ownership for cases assigned, monitors status and progress of escalated items in the case management system. Updates other systems as required
* Provides regular status updates to customer, maintains customer contact until request is resolved and follows up on resolution
* Collaborates with HR Business Partners, HR Services and CoE's as required to resolve cases.
* Understands scope of services and escalates items to CoE as defined
* Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
* Follows operational procedures by adhering to an assigned schedule.
* Documents cases in case management system; excellence in record keeping
* May assist with inbound and outbound calls, process improvement, support work, knowledge base improvement suggestions, and peer coaching
* Working with other Services departments to ensure audit processes are followed.
Qualifications
* Experience in a HR environment would be advantageous
* Microsoft Office skills
* Customer Service experience in a contact centre/ SAP and Case management experience would be preferred
* Excellent listening, questioning and both written and verbal communication skills in French and English (required)
* Team worker & ability to work in a matrix environment
* Ability to work in a fast paced, rapidly changing environment
English and French is essential for this role and preferable Dutch, Swedish and/or Norwegian would be advantageous. All roles offer the salary, flexible benefits, great career and development opportunities you'd expect from a global market leader. We believe that equal opportunities mean inclusion, diversity and fair treatment for all. If you are interested in this opportunity, please apply uploading the most recent version of your CV.
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