Back to search.Verizon Business UK - Support Specialist - French Speaking
| Employment Type: | Permanent |
| Location: | Berkshire - South East, United Kingdom, Reading |
| Salary: | Excellent |
| Languages: | English, Dutch, French |
Job Description
Verizon Business is looking for two Regional Support Specialists to be based out of their Reading office. This role is a phone based position that is a mixture of customer support, customer retention and account management. We require motivated, customer focussed individuals with strong communication skills. We are seeking bilingual candidates who must have business level English, as well as either French or Dutch.
You will be working alongside and supporting more senior Customer Account Managers. You will be skilful in dealing with customers, cross selling and upselling, driving customer satisfaction and improving retention rates.
We are seeking people that are not only support focused but also have an eye for the 'bigger' opportunity.
Desired Skills & Experience
Ideally a graduate
Business level English as well business level French or Dutch.
Previous experience in customer services, support, sales, account management or technical support.
Proven ability to understand complex issues and systems
Desire to learn, develop and grow.
Competent with PC applications
Srong listening and communication skills
Excellent written and verbal skills
Professional telephone manner
Excellent time management
Ability to perform under pressure and meet deadlines
Highly motivated and seeking career opportunity
Company Description
Verizon Business is the global Telecoms and IT solutions partner to business and government. As part of Verizon Communications—a company with nearly $108 billion in annual revenue—Verizon Business serves 98 percent of the Fortune 500. Verizon Business caters to large and medium business and government agencies and is connecting systems, machines, ideas and people around the world for altogether better outcomes. Verizon Business reached its premier status by combining its expertise, global reach and solutions with the right technologies and its transformative network computing platform to deliver what customers need.
Verizon Business is looking for two Regional Support Specialists to be based out of their Reading office. This role is a phone based position that is a mixture of customer support, customer retention and account management. We require motivated, customer focussed individuals with strong communication skills. We are seeking bilingual candidates who must have business level English, as well as either French or Dutch.
You will be working alongside and supporting more senior Customer Account Managers. You will be skilful in dealing with customers, cross selling and upselling, driving customer satisfaction and improving retention rates.
We are seeking people that are not only support focused but also have an eye for the 'bigger' opportunity.
Desired Skills & Experience
Ideally a graduate
Business level English as well business level French or Dutch.
Previous experience in customer services, support, sales, account management or technical support.
Proven ability to understand complex issues and systems
Desire to learn, develop and grow.
Competent with PC applications
Srong listening and communication skills
Excellent written and verbal skills
Professional telephone manner
Excellent time management
Ability to perform under pressure and meet deadlines
Highly motivated and seeking career opportunity
Company Description
Verizon Business is the global Telecoms and IT solutions partner to business and government. As part of Verizon Communications—a company with nearly $108 billion in annual revenue—Verizon Business serves 98 percent of the Fortune 500. Verizon Business caters to large and medium business and government agencies and is connecting systems, machines, ideas and people around the world for altogether better outcomes. Verizon Business reached its premier status by combining its expertise, global reach and solutions with the right technologies and its transformative network computing platform to deliver what customers need.
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