Back to search.Promolingua - Norwegian speaking Credit Controller
| Employment Type: | Permanent |
| Location: | Hampshire - South East, United Kingdom, Farnbourough |
| Salary: | £21K |
| Languages: | Norwegian |
| Required Languages: | 1 |
Overall Objective:To assist in the control of outstanding debt in order to maximise cash flow and minimise bad debts.
Key Areas of Activity:
Collection and maintenance of designated client accounts
Develop clear lines of communication with all areas of the Company
Develop clear lines of communication with key contacts within client organisations
Process the mechanism for escalation of unresolved queries and problems
Identification and involvement in the development of new processes and systems
Key Tasks:
Collect debts by various recognised methods
Allocate all cash received
Keep client details up to date
Clearance of Validation Exception Reports
Process and send monthly/weekly statements and/or electronic billings
Process client queries and refer if unresolved
Administration tasks essential to the maintenance of the account
Update of Text on Screen with appropriate pending dates (On Line history of actions taken and diary facility for follow ups)
Filing
Liaison with relevant company personnel, attending and receiving visits as required
Maintain regular client contact highlighting areas of concern, attending and receiving visits as required
Provide weekly status of over £10K accounts to Team Coordinator/Credit Manager
Identify clients where the introduction of new procedures or systems may be beneficial
Suggest and participate in developing enhancements to working practices
Standards of Performance
To maintain a professional approach towards internal and external customers
To make every effort to achieve set targets
To maintain a high level of accuracy
To be thorough in the pursuit of outstanding debt and queries
To refer all areas of concern to the line manager on a timely basis
To provide active support to all team members
To ensure that your relationship with the client is always in the best interest of company
Decision Making / Limits of Authority
The jobholder must consult the Team Leader/Credit Manager on the following issues as and when they occur.
Withdrawal of credit facilities
Referral to Debt Collectors
Payment plans other than to terms
Change of credit terms
Changes to client name, and adding/deleting/suspending clients on the masterfile
Acceptance of new clients
Indications of cash flow difficulties by client
Proposed visits to branch/client
Journal entries greater than £10 and the contra of non matching items
All refunds
Transfers to non related client accounts
Correspondence to senior management within the company and client organisations
Any company expenditure
Overseas telephone calls and faxes
Complaints
Qualifications & Experience Required:
Predominately working on our Norway ledger fluency in both spoken and written Norwegian is a necessity.
Good telephone manner and professional approach
Communication skills
Confidence in dealing with people at all levels
Keyboard skills
Numeracy
Accuracy
Team Player
At least 1 years Credit Control or Accounts experience
Agresso experience would be useful
Average number of accounts : 230 Average number of major clients: 10
Average Debt Value: £24m per annum
Availability of Line Manager : Readily available within department
Key Contacts:
Accounts Payable personnel within client organisations
Authorisers of payments at all levels of seniority within client organisations
Company Account Managers
Company Branch staff up to and including Branch Manager level
All the above via telephone, letter or visit.
Key Areas of Activity:
Collection and maintenance of designated client accounts
Develop clear lines of communication with all areas of the Company
Develop clear lines of communication with key contacts within client organisations
Process the mechanism for escalation of unresolved queries and problems
Identification and involvement in the development of new processes and systems
Key Tasks:
Collect debts by various recognised methods
Allocate all cash received
Keep client details up to date
Clearance of Validation Exception Reports
Process and send monthly/weekly statements and/or electronic billings
Process client queries and refer if unresolved
Administration tasks essential to the maintenance of the account
Update of Text on Screen with appropriate pending dates (On Line history of actions taken and diary facility for follow ups)
Filing
Liaison with relevant company personnel, attending and receiving visits as required
Maintain regular client contact highlighting areas of concern, attending and receiving visits as required
Provide weekly status of over £10K accounts to Team Coordinator/Credit Manager
Identify clients where the introduction of new procedures or systems may be beneficial
Suggest and participate in developing enhancements to working practices
Standards of Performance
To maintain a professional approach towards internal and external customers
To make every effort to achieve set targets
To maintain a high level of accuracy
To be thorough in the pursuit of outstanding debt and queries
To refer all areas of concern to the line manager on a timely basis
To provide active support to all team members
To ensure that your relationship with the client is always in the best interest of company
Decision Making / Limits of Authority
The jobholder must consult the Team Leader/Credit Manager on the following issues as and when they occur.
Withdrawal of credit facilities
Referral to Debt Collectors
Payment plans other than to terms
Change of credit terms
Changes to client name, and adding/deleting/suspending clients on the masterfile
Acceptance of new clients
Indications of cash flow difficulties by client
Proposed visits to branch/client
Journal entries greater than £10 and the contra of non matching items
All refunds
Transfers to non related client accounts
Correspondence to senior management within the company and client organisations
Any company expenditure
Overseas telephone calls and faxes
Complaints
Qualifications & Experience Required:
Predominately working on our Norway ledger fluency in both spoken and written Norwegian is a necessity.
Good telephone manner and professional approach
Communication skills
Confidence in dealing with people at all levels
Keyboard skills
Numeracy
Accuracy
Team Player
At least 1 years Credit Control or Accounts experience
Agresso experience would be useful
Average number of accounts : 230 Average number of major clients: 10
Average Debt Value: £24m per annum
Availability of Line Manager : Readily available within department
Key Contacts:
Accounts Payable personnel within client organisations
Authorisers of payments at all levels of seniority within client organisations
Company Account Managers
Company Branch staff up to and including Branch Manager level
All the above via telephone, letter or visit.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the UK may apply.
You cannot apply for this job as it is no longer active.
