Back to search.TeleTech - Portuguese speaking Technical Support Representative + RELOCATION PACKAGE
| Employment Type: | Permanent |
| Location: | Belfast - Northern Ireland, United Kingdom |
| Salary: | £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS |
| Languages: | English, Portuguese |
| Required Languages: | 2 |
Contract: Permanent - shifts will be scheduled between 8am and 5pm Monday to Friday
Job Start: February 2012
The Company
As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout Europe, North America, Asia Pacific, Africa, and Latin America.
The Position
As an Portuguese speaking Technical Support Representative you will support customers in both Italian and English where technical assistance is required. In a contact centre environment, you will use computer-based tools as well as your own problem-solving skills to identify and resolve customer issues with technical products.
You will be the first point of contact for customers both by telephone and email. This will be a perfect opportunity to use your excellent customer service skills to ensure every customer is highly satisfied.
This position offers a comprehensive training program to ensure our successful candidate becomes a product specialist within their particular field and the successful candidate will need to pass a knowledge check at the end of the training period.
You will also have the opportunity to test out the products and suggest improvements to the knowledgebase based on developing trends and customer issues which you have resolved.
Your skills
Essential skills:
Fluency in written and spoken Portuguese and English
Excellent communication skills and telephone manner
Technical aptitude
Excellent Customer Service skills and previous experience in providing customer service or technical support
We will highly value candidates who also have:
An IT related qualification
Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Experience of working to high quality assurance standards within a target driven environment.
What we can offer you
Total Reward package includes:
Basic plus opportunity to earn bonus of up to £190 per month depending on performance
Relocation package to assist you in moving to Belfast
Continuous paid training on the latest technology
Private Medical Insurance
Private Pension
29 days holiday entitlement + extra entitlements
On site canteen
Life assurance
Eye Care Reimbursements
Child Care Voucher scheme
Dental Plan
Discounted local gym membership
Free Parking, close proximity to city centre by bus or train
Potential for rapid career development in many fields and throughout 17 countries!
What's more?
From day one at TeleTech, you'll be part of a dynamic and professional team that supports and encourages you to excel and succeed at every turn. You will also find that we offer clearly defined career paths as well as numerous career-building tools that help ensure you're on the right path to success. These advantages along with a full range of competitive benefits and performance-based rewards make TeleTech a great place to work, and build your career.
Job Start: February 2012
The Company
As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout Europe, North America, Asia Pacific, Africa, and Latin America.
The Position
As an Portuguese speaking Technical Support Representative you will support customers in both Italian and English where technical assistance is required. In a contact centre environment, you will use computer-based tools as well as your own problem-solving skills to identify and resolve customer issues with technical products.
You will be the first point of contact for customers both by telephone and email. This will be a perfect opportunity to use your excellent customer service skills to ensure every customer is highly satisfied.
This position offers a comprehensive training program to ensure our successful candidate becomes a product specialist within their particular field and the successful candidate will need to pass a knowledge check at the end of the training period.
You will also have the opportunity to test out the products and suggest improvements to the knowledgebase based on developing trends and customer issues which you have resolved.
Your skills
Essential skills:
Fluency in written and spoken Portuguese and English
Excellent communication skills and telephone manner
Technical aptitude
Excellent Customer Service skills and previous experience in providing customer service or technical support
We will highly value candidates who also have:
An IT related qualification
Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Experience of working to high quality assurance standards within a target driven environment.
What we can offer you
Total Reward package includes:
Basic plus opportunity to earn bonus of up to £190 per month depending on performance
Relocation package to assist you in moving to Belfast
Continuous paid training on the latest technology
Private Medical Insurance
Private Pension
29 days holiday entitlement + extra entitlements
On site canteen
Life assurance
Eye Care Reimbursements
Child Care Voucher scheme
Dental Plan
Discounted local gym membership
Free Parking, close proximity to city centre by bus or train
Potential for rapid career development in many fields and throughout 17 countries!
What's more?
From day one at TeleTech, you'll be part of a dynamic and professional team that supports and encourages you to excel and succeed at every turn. You will also find that we offer clearly defined career paths as well as numerous career-building tools that help ensure you're on the right path to success. These advantages along with a full range of competitive benefits and performance-based rewards make TeleTech a great place to work, and build your career.
You cannot apply for this job as it is no longer active.
