Back to search.Sitel UK - Dutch Speaking Customer Advisor
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, KT2 6LZ |
| Salary: | £9phr |
| Languages: | Dutch |
| Required Languages: | 1 |
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
Summary of Primary Job Responsibilities
• Answer inbound and make outbound contacts within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned.
• Escalate questions and issues to Customer Service Supervisor as required.
• Adherence to current sitel policies and guidelines.
Experience Target
• Call center experience a plus.
Knowledge/Skills/Abilities
• Excellent communication and customer service skills.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with peers and supervisors.
Other
Candidates must have Dutch Language skills
Summary of Primary Job Responsibilities
• Answer inbound and make outbound contacts within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned.
• Escalate questions and issues to Customer Service Supervisor as required.
• Adherence to current sitel policies and guidelines.
Experience Target
• Call center experience a plus.
Knowledge/Skills/Abilities
• Excellent communication and customer service skills.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with peers and supervisors.
Other
Candidates must have Dutch Language skills
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