Back to search.Sitel UK - Finnish Customer Advisor - Leading Mobile Phone Manufacturer
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, KT2 6LZ |
| Salary: | £9.50phr |
| Languages: | Finnish |
About us
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
Summary of Primary Job Responsibilities
• Answer inbound and make outbound contacts within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned.
• Escalate questions and issues to Customer Service Supervisor as required.
• Adherence to current sitel policies and guidelines.
Experience Target
• Call center experience a plus.
Knowledge/Skills/Abilities
• Excellent communication and customer service skills.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with peers and supervisors.
Other
Candidates must have Finnish Language skills
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
Summary of Primary Job Responsibilities
• Answer inbound and make outbound contacts within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned.
• Escalate questions and issues to Customer Service Supervisor as required.
• Adherence to current sitel policies and guidelines.
Experience Target
• Call center experience a plus.
Knowledge/Skills/Abilities
• Excellent communication and customer service skills.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with peers and supervisors.
Other
Candidates must have Finnish Language skills
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
