Back to search.Sitel UK - Norwegian Customer Advisor
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, KT2 6LZ |
| Salary: | £8.50phr - Rising to £9phr + Bonus |
| Languages: | Norwegian |
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients.
At the Kingston upon Thames site, we manage a range of blue chip, highly prestigious campaigns. We are currently recruiting for our exciting campaign where you will be required to take Customer service calls regarding the company's product range. This particular company is a market leader in the Electronics field.
We provide full and comprehensive training and ongoing support from a proactive and highly skilled management team. We are looking for empathetic people who will join us on our goal to reassure customers and ultimately achieve a fantastic level of customer service. Successful applicants will join our buzzing social Nordic team of around 60.
Main duties and responsibilities:
• Receive pre-sales or after-sales queries and provide advice regarding the queries.
• Assists callers by providing excellent customer service standards with a variety of customer queries.
• Escalates queries and complaints to the relevant colleague or Team Manager. Aims to resolve customer queries at the first point of contact and pro actively learns/improves in order to achieve 100% first time resolution.
• Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
• Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
• Performs other duties assigned.
• Educated to GCSE standard or equivalent preferred.
• Previous Customer Service experience preferred.
• Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
• Knowledge of PC based packages and keyboard skills (ability to use MS Office).
• Ability to promote the product or service to a variety of people from diverse backgrounds. Hours of work: 37.5 hours per week. Flexible between 8am – 5pm Monday to Friday
Pay Rate
£8.50 rising to £9phr after probation + Bonus OTE - £10phr
At the Kingston upon Thames site, we manage a range of blue chip, highly prestigious campaigns. We are currently recruiting for our exciting campaign where you will be required to take Customer service calls regarding the company's product range. This particular company is a market leader in the Electronics field.
We provide full and comprehensive training and ongoing support from a proactive and highly skilled management team. We are looking for empathetic people who will join us on our goal to reassure customers and ultimately achieve a fantastic level of customer service. Successful applicants will join our buzzing social Nordic team of around 60.
Main duties and responsibilities:
• Receive pre-sales or after-sales queries and provide advice regarding the queries.
• Assists callers by providing excellent customer service standards with a variety of customer queries.
• Escalates queries and complaints to the relevant colleague or Team Manager. Aims to resolve customer queries at the first point of contact and pro actively learns/improves in order to achieve 100% first time resolution.
• Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
• Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
• Performs other duties assigned.
• Educated to GCSE standard or equivalent preferred.
• Previous Customer Service experience preferred.
• Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
• Knowledge of PC based packages and keyboard skills (ability to use MS Office).
• Ability to promote the product or service to a variety of people from diverse backgrounds. Hours of work: 37.5 hours per week. Flexible between 8am – 5pm Monday to Friday
Pay Rate
£8.50 rising to £9phr after probation + Bonus OTE - £10phr
