Back to search.Adecco MarketREACH Multilingual - German Customer Relations Agent
| Employment Type: | Permanent |
| Location: | Ireland, Cork |
| Salary: | negotiable |
| Languages: | English, German |
| Required Languages: | 2 |
Advertiser Details
- Name:Adecco MarketREACH Multilingual
- Posted:27-05-2009
- Code:PC1L00067
Our client is a major innovative computer company that offers YOU the great opportunity to join their multilingual team!
Job purpose:
You will provide customer service to all company customers and dealers on all non technical issues in a timely manner and within companys guidelines. You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
Responsibilities:
To respond to customer or partner issues raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management
To maintain a log of open issues and keep customers informed of any progress
To escalate issues if necessary and ensure a timely solution
Skill Required:
Fluency in Norwegian plus basic understanding of Swedish and Danish
Be a customer-focused individual who enjoys problem solving
Have a high standard of verbal and written communication
Have a friendly personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise
Take ownership of customers issue resolution
Have good organisational skills and a professional attitude
Attention to detail and good team player
Be able to work effectively in a fast-paced environment
Previous customer service experience, ideally in a call centre
Computer literate is an advantage, ideally on a MAC and VANTIVE
Benefits:
Holidays
Gym
Cafeteria
Product Purchase Plan
Onsite ATM
Organised Sport and Social events
VHI (Medical Insurance)
Pension Plan
Life Assurance
Relocation package
Job purpose:
You will provide customer service to all company customers and dealers on all non technical issues in a timely manner and within companys guidelines. You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
Responsibilities:
To respond to customer or partner issues raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management
To maintain a log of open issues and keep customers informed of any progress
To escalate issues if necessary and ensure a timely solution
Skill Required:
Fluency in Norwegian plus basic understanding of Swedish and Danish
Be a customer-focused individual who enjoys problem solving
Have a high standard of verbal and written communication
Have a friendly personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise
Take ownership of customers issue resolution
Have good organisational skills and a professional attitude
Attention to detail and good team player
Be able to work effectively in a fast-paced environment
Previous customer service experience, ideally in a call centre
Computer literate is an advantage, ideally on a MAC and VANTIVE
Benefits:
Holidays
Gym
Cafeteria
Product Purchase Plan
Onsite ATM
Organised Sport and Social events
VHI (Medical Insurance)
Pension Plan
Life Assurance
Relocation package
You cannot apply for this job as it is no longer active.
