Concentrix - German Speaking Customer Care Agent

Employment Type: Permanent
Location: Belfast - Northern Ireland, United Kingdom
Salary: Competitive
Name: Concentrix
Posted: 22-05-2012
Code: OPO1460
Languages:
English, German

Employment Type: Permanent
Location: Belfast, UK
Role: German Speaking Customer Care Agent
Excellent Relocation Package!!
Languages required: English and German

** What is the role?
German speaking Cisco Frontline Agent
Cisco is the world leading supplier of Networking Equipment used to interlink networks and power the internet – see www.cisco.com for more information

A Cisco Frontline Agent will act as first point of contact for any Cisco Customer, Partner or Employee, providing support by telephone and email.

A Frontline Agent will be responsible for solving customer problems, from redirecting calls to arranging an engineer visit and educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary.

Candidates should...
• Be fluent in written and spoken German
• Be fluent in written and spoken English
• Have 6 months outstanding customer service experience in a service driven environment
• Have experience of Office programs and the Internet and an interest in networking
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills
• Demonstrate ownership and accountability to achieve deadlines and targets

What are the BENEFITS of working for Concentrix?

• Extremely competitive salary
• Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
• the opportunity to travel and work abroad
• the opportunity to improve your standard of English and work in a multi-lingual environment
• Performance Related Pay
• Staff Discount Scheme
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 21 Holidays & 6 Stat days & birthday day off
• Stakeholder Pension Scheme
• Team and Concentrix events

The list goes on...
What is the Salary?
£6.41 per hour (equivalent to £13,335 per annum gross (taxes to be deducted)
Please note that the salaries in gem reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?
40 Hours per week on a rotational shift pattern from Monday to Friday
The operational hours are 6.45am – 6.15pm. A shift may begin at 6.45am and finish 3.45pm, for instance. However, your Department’s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:
Travel costs will be reimbursed up to the cost of €250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.

We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...

Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with two airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.

Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible!
Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast – accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!