Working within a busy professional telecoms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multi national products and increase your multilingual skill set.

Job Description

• Receive incoming calls from customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction
• To escalate all issues to concerned departments and team leader
• Work in close collaboration with the internal departments for complaint resolutions and communicate any issues in a timely manner
• To attend and respond to customer e-mails and written request on day to day basis
• To report any faults to the NOC/IT Duty Manager
• Manage and maintain product related databases in line with KPI’s
• Ensure quality of data capture from customers
• Ensure adherence to product scripting in all customer communications
• To ensure that all workstations are serviceable, reporting any faults to the IT support team
• Support department with any other business specific tasks

Person Specification

• Must be Bi/Multilingual with minimum 1 year previous call centre experience
• Languages skills required: Swiss German and English or English and Danish speaking
• Maintain reports within Excel and Word
• Strong communication skills required, face to face and over the telephone
• Ability to deal with pressurised situations calmly and efficiently
• Possess empowerment to make decisions to resolve any customer situation effectively
• Previous industry knowledge (not mandatory)

Working requirements

• Flexibility with shift patterns is required to ensure support across operational hours
• Rolling shift patterns are 8am-3pm/3pm-10pm/12-8pm (40hrs/week) 5/7 days.
• Shifts will include alternate weekends with all shifts times.
• Salary range negotiable
• Start date : ASAP