PA position
(Must have excellent written & verbal in English)

Monday to Friday 9.00-6.00 based in our office and some flexibility needed with hours in case a client needs an early meeting etc.


The role is to look after approx 20 of our Urban PA clients and is to replace an experienced PA that has been with us for the last 4 years and a half years.

When the PA starts with us we will hand over mainly existing clients, many have been with us for years and there will also be some new clients that are just joining Urban PA.

There are no sales involved in this job as each PA is given their clients – they don’t have to go out and find them.

Although much of the job is based in our office there is certainly weekly time out of the office with clients and this is something that we very much encourage.

This time isn’t spent running errands such as collecting dry cleaning or meeting the plumber as, in the main, these errands are carried out for the PA’s by another member of the team who we call a Home Manager.

The time is spent meeting the client to go through new tasks or very often filing a clients paperwork for them.

Very often, in this job you are dealing with highly successful and confident individuals when it comes to their work life but they often lack interest or time to put the same energy into their home issues.

This means that any PA that we take on has to be very confident as they are often going to have to be able to tell their client what to do. They have to have a very confident and firm telephone manner and not afraid to deal with difficult situations.

They have to have lots of energy and come across as a well balanced, trustful type of individual that a client will feel confident handing over all of their private information to.

This can be a stressful position and needs someone who is intelligent and experienced – it doesn’t suit a graduate or somebody who has been a receptionist and not yet experience as a PA or similar. Looking after the needs of 20 clients means being incredibly organised. In my experience it’s the kind of job where people either get a real buzz from looking after this many clients or they just find it far too stressful. Overall we are looking for the person to have some experience of life – its no good booking travel for a client if the PA has never travelled or dealing with paperwork regarding mortgages and leases if the PA has never rented or bought themselves a property.

This person should be the type of person that really get a buzz from helping people even though much of that time it might be changing their mobile phone tariff or de cluttering their study.

Sometimes we get people in to interview who clearly think it is all much more glamorous than it actually is. We are a very down to earth company doing very down to earth things for our clients and much of it is quite mundane and involves lots of emailing to update clients. BUT it is also a really fantastic job in that no day is really the same and you get the most fantastic sense of achievement to know that you really are making a difference to your clients.

Ideally

This person might also have experience in property –perhaps been involved with estate agency. The reason for this is that we own our own building company and also bespoke bathroom and kitchen company and very often the client will want the PA to get involved with either managing a project or perhaps getting help with gathering carpet samples together etc.