Flemish Customer Support Agent

Based in North Shields, Newcastle
Languages: Fluent Flemish/French & English
Salary: €20,110 per year + excellent company benefits

Job role:
Working in the Belgian team within a busy customer service centre environment, where you will be responsible for the resolution of incoming contacts from customers and clients

Responsibilities:
Dealing with Flemish and French speaking customers
Answering inbound telephone calls and responding to correspondence in the form of letters, emails and faxes
Using your initiative to follow up and resolve the issues raised by customers
Liaising with business partners - dealerships, field managers and internal departments Delivering a high level of customer service in a professional, polite and clear manner

Candidate Profile:
Fluent Spoken and written Flemish and French (including business correspondence)
Enjoys direct contact with customers by telephone
Excellent team player
Ability to work under pressure and to work on own initiative
Help desk / call centre type experience (beneficial but not essential)
Pro-active working attitude - open-minded, flexible and approachable

Benefits:
Relocation package available
Excellent training provided
Great holiday entitlement
Dental & Health plan
Pension Scheme