Gartner, the world's leading business technology advisor, has provided clients with cutting-edge advice and thought leadership across the full Spectrum of IT for more than 20 years. Gartner is helping more than 10,000 client organisations world-wide to achieve their business objectives through the intelligent and efficient use of information technology.

A key element of the Gartner corporate strategy is to be a client-focused organisation and to provide world class client service. We are currently recruiting a Multilingual Online Customer Service Executive, ideally fluent in German and English, with an additional EMEA language as a bonus.

This role is an interesting opportunity to work with multinational clients. You will be responsible for the complex onboarding of new clients, including the below:-
• Introduce client to purchased Gartner services
• Provide the client with interactive walkthrough of the Gartner website that is tailored to their individual requirements.
• Create reports and analyze activity related to client on boarding and services.
• Provide ID/Password support and set up
• Manage ad hoc requests from internal and external clients
• Contribute to continuous process improvement by adhering to all SLA’s and escalating issues to the appropriate resource.

Qualifications:
REQUIREMENTS

• Ability to speak fluent German and English
• Ability to multi-task and synthesize information from multiple sources
• Strong communication/presentation skills both oral and written
• Ability to use/learn systems (reporting, escalation, booking)
• Web navigation
• Able to look beyond their role to help improve overall client on-boarding experience
• Experience in a customer service environment
• A knowledge of the IT industry is desirable although not essential

Gartner believe in the personal and professional development of their employees and can offer a competitive salary with an excellent benefits package including contributory pension, private medical cover and life assurance etc.

Please apply now for further information to .

Company Profile:
Since 1979, Gartner has been helping clients make and manage the best decisions for their business. Today, we are the world's premier business technology advisor, providing unrivaled research content and objective insight to a connected world of more than 9,600 organizations around the globe. To stay a step ahead of the rest of the technology world, it's necessary for us to hire bright minds and facilitate creativity. Our associates are the most talented and forward-thinking people in the industry and our name has gained global respect - and we pride ourselves on it.

For more information about Gartner, including our industry-leading research capabilities, consulting and measurement services, world-renowned symposia and events and career opportunities please visit us at http://www.gartner.com.