Our client, a multinational manufacturing company based in Buckinghamshire, is looking for an experienced Customer Services Representative to join their global client-facing department. Fluent French and English are required for this excellent position. Applications from candidates with an additional language will be given preference.

Experienced in an order processing/customer services environment, you will be a bright and enthusiastic individual who thrives in a team environment.

Key duties of this role will include:

• Liaising with business customers regarding product enquiries, to confirm orders, gather additional information as necessary and keep them informed of progress.
• Accurate and timely entry of orders onto the order management system.
• Checking progress, lead-time and quantity for each order.
• Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
• Ensuring clear and correct despatch instructions, i.e. terms of delivery, forwarder details, are provided to the despatch team.
• Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

In return for your dedication, our client can offer a very attractive salary, bonus and benefits package, an excellent working environment and well as good career development prospects.

Due to the location of our client’s offices, transport is required unless you live in the very local area. The offices are easliy reached by car from Reading and by bus from Maidenhead. Relocation candidates are most certainly welcomed.

Please apply through this website today.