CUSTOMER SERVICE ASSISTANT

CSA required to work as part of a dynamic team in a busy office serving the whole of the European, Middle Eastern and African Market.

This is a very varied role as we hold our customer base for the most valuable asset of our organisation. Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important.

Main responsibilities:

- handling customers requests received by phone, fax or e-mail (this is a computer based role)
- processing customer quotation and order requests;
- stock allocation;
- building and maintaining customer relationships;
- administrative tasks including report running;
- translating of business and finance documents;

Key skills:

- businesslike in appearance and manners
- customer focused at all times
- responsive to both external customers and colleagues
- accuracy with data handling
- capable to work under pressure and deliver results
- reliable team player
- confident PC user
- capable to work both under close supervision and independently

Advantages could be:
Knowledge of SAP, Lotus Notes, Excel
Previous experience in customer service
Experience of work abroad

Key requirements:
- Native speakers or graduates with professional qualifications in German + Italian or Spanish will need to be fluent in spoken and written ENGLISH. Additional languages would prove advantageous.
- Previous experience in customer facing role, IT (data base handling, elements of statistical analysis, metrics running, etc.) or technical areas
- Temp to ongoing/long term with Approx. 6 months of initial training, which continues for 24 months