Help Desk with French and Spanish or Italian or German

Job Location: Hampshire

Salary/Additional Information: £19,000 + great benefits!

Reference: LB 59/06

Company: Our client is a multinational corporation and one of the world\'s largest media conglomerates. The company is one of the leading manufacturers of electronics, video, communications, video games, and information technology products for the consumer and professional markets

Great opportunity to work for the world\'s largest media company

Role: Help Desk with French and Spanish or Italian or German

The position involves turning a customer\'s problem into a positive experience that enhances the relationship between our client and the customer in :

·Providing direct first level telephone helpdesk support to end users of our client\'s products in French and Spanish or Italian or German.
·Managing customer issues and expectations of service.
·Taking appropriate action to ship to repair or escalate to technician for further diagnosis.
·Managing our client\'s account and non-account customer queries to facilitate repair, technical queries, spares and pricing enquiries.

Profile:
·Fluent in at least one of Spanish, Italian, or German in addition to French and English
·Experience of working with customers from different European cultures.
·Excellent Communications skills in French and Spanish or Italian or German
·Previous experience working within a helpdesk environment
·Attention to detail and ability to work under pressure
·Calm telephone manner.

NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.

To apply, please send your CV to Laurent Bouhnik

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB. Client requirements dictate that we can only accept applications from candidates who are available for face to face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.