The HRC is a department in which employees get an accelerated career progression in Human Resources and are able to compress many years of experience into a couple of years work experience.

This is because the HRC is Cisco’s first point of contact for all HR matters, including recruitment, reward, relocation, on-boarding, HR systems, development, absence and succession. Furthermore, the HRC builds more specialist knowledge among its employees after they develop a broad overview, allowing them to become subject matter experts (SMEs) in some of the support subjects.

The exposure gained across an international arena by supporting Cisco colleagues in many countries is highly valued by other parts of the HR organization.

Job Description:

The role will provide HR generalist support and HR program support to employees in Central & Eastern Europe, which typically includes:

• Process maps, designs and improves processes where necessary.
• Implements and supports human resources corporate programs and policies; analyzing business situations from which answers can be readily obtained;
• Leverages the expertise of people in other organizations to serve all facets of customers' needs;
• Participates in effective change implementation.
• Applies knowledge of benefits and other human resources-related legislation for assigned geography or area.

Person Profile:

You will be a high-achiever with a strong desire to forge a fast-track career in human resources.

Skills and experiences required for this role:

• A human resources shared service centre professional OR a recent Human Resources or Development graduate with some work experience OR a recruitment consultant looking to move into generalist human resources.
• A working knowledge of HR services and programs (Essential)
• IT literate and able to learn new (HR) systems specific to Cisco systems (including Oracle HR)
Excellent customer service skills (Essential)
• Ability to handle highly complex issues and bring to successful resolution (Essential)
• Self-starter and good problem solving skills (Essential)
• Strong written and oral communication (Essential)
• European Language; Hungarian or Czechoslovakian (Essential)
• Excellent collaboration and teamwork (Essential)

Additional experience in any of the following would be of great benefit:

• Vendor/Supplier Management
• Benefits
• Payroll
• Acquisition and integration of companies (may have worked on a team)
• Process governance/management experience

It is an exciting time to work at Cisco. Every day it connects people to the network and makes it come to life. Whether it’s using e-learning to educate students far from city centres or downloading the entire Library of Congress in seconds, Cisco’s networking technology has not only revolutionized the way people do things, but who they are.

People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life’s experiences is no longer a possibility:

It is quickly becoming a reality. And Cisco is leading the experience. Within the UK, Cisco employs close to 2,700 employees and contractors, and over 50,000 around the globe in the 140 countries from which it operates. Currently experiencing significant growth and investment, Cisco is looking to attract high calibre HR talent to join at a very exciting time.

Cisco is recruiting for a talented HR Representative to support a multiple client set in our HR Connection (HRC) team.

The HRC Representative works as part of a team that provides quality customer service by helping resolve routine and complex HR-related questions, issues and escalations. Manages escalations that may also include special cases through inbound calls, on-line or written requests coming from a variety of sources, including: Field HR, client managers, employees, or other HRC team members.

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