Sales Administrator – fluent French, English AND another Euro lang

Job Location: Buckinghamshire

Salary/Additional Information: £21,500 + 5% bonus

Reference: LB 29/06

Company: Global leader in tagging solutions for a variety of industries. Great international company with offices worldwide, located in beautiful green Buckinghamshire, a 20 min drive from Slough.

Role: Sales administrator with fluent French and English AND another European language to provide a high quality sales support and customer service function.

NB Due to location you must be a car driver and have or be prepared to buy a car!

·Accurate and timely entry of orders onto the order management system.
·Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.
·Checking progress, lead-time and quantity for each order.
·Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.
·Ensuring clear and correct despatch instructions, i.e. terms of delivery, forwarder details, are provided to the despatch team.
·Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
·Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.
·Running and monitoring back order reports for designated customer base (daily or weekly depending on the area).
·Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
·Liaising with Credit Control/Finance to resolve all invoice queries.
·Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.
·Building close relationships with all internal and external contacts to constantly improve information flow and the order process.
·Maintaining accurate and up to date customer records and price lists in the systems.
·Collating information and producing reports as required.
·Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.
·Promoting a co-ordinated approach within the Customer Services team and providing cover for other team members in their absence.

Profile:
·Fluent English, plus fluency in French and another European Language
·At least 1 year\'s customer service experience, preferably within a business to business environment.
·Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
·Experience of liaising with customers / internal departments located outside the UK would be an advantage.
·Experience of using an in-house database and MS Office packages is essential.
·Strong administrative and organisational skills.

NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.

To apply, please send your CV to Laurent Bouhnik

We are ideally looking for candidates educated to A-level or above, with the desire to progress within an exciting and growing organisation.

NB. Client requirements dictate that we can only accept applications from candidates who are available for face to face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.