Bilingual French & Italian Customer Service Support Agent
Location: Maidenhead
Salary: £25k

Job Responsibilities:


The Customer Support Service Agent will be responsible for:


1 Providing timely and accurate information and support to customers and partners.
2 Professionally and expertly recognize and diagnose technical problems and provide accurate and timely solutions to the customer by telephone or via email.
3 Providing a high level of customer support services addressing the needs of the customer within agreed department service level parameters.
4 Accurately logging and detailing incidents in the support database.
5 Researching and testing software problems where time allows.
6 Improving the product line by reporting design and reliability problems and enhancements to development through the proper channels.
7 Pursue quality and continuous improvement.
8 Work closely with other department staff to meet the needs of our customers.

Requirements:

The Customer Support Service Agent will be required to have the following:

1 Minimum of one years experience in a direct customer service role or Telesales role.
2 Post-secondary qualification.
3 Must be able to speak French & Italian fluently. English is required as a second language for training and business purposes.
4 Experience and working knowledge of any type of software application with a view to be able to describe to someone how to install it and use it.
5 Proven track record of using the following skills - analytical, troubleshooting, and public relations.
6 Excellent communication skills, both written and verbal, with the ability to demonstrate training techniques.
7 Experience of handling difficult customers with tact and diplomacy and managing solutions to a
satisfactory end for customer.
8 Excellent organizational skills and ability to prioritse and adapt to change.
9 Ability to work effectively in a team environment.
10 Ability to recognize the indicators during a customer service call when a sale could be made.

The skills and experience listed below are desirable:

1 Other languages other than those specified above.
2 Experience of working in a telesales environment converting customer queries into sales opportunities.