Title: Japanese speaking Customer Service Agent (Reservations)
Location: West London
Salary: £16,650, plus excellent benefits
Starting date: 28 July 2008.

International airline, based in West London, has a requirement for Japanese speaking Reservation staff. Please note that candidates must work 1 weekend a month and 2 bank holidays a year. There is also a shift pattern: 8.00 - 16.30 and 9.00 - 17.30 from Monday to Friday, 9.00 - 17.30 on Saturday/Sunday/Bank Holiday. Candidates must be able to work these times.
Duties and responsibilities:
· Achieve set sales and service goals.
· Ensure that a good working relationship is maintained with the general public, travel agency and tour managers.
· Provide product information.
· Determine customer needs and provide essential services.
· Build passenger reservation records.
· Operate a visual display terminal and wear a telephone headset and/or earpiece.
· Quote fares.
· Perform additional duties as required.

Candidates should be customer-focussed, with excellent communication skills (the ability to talk and also to listen is essential). Fluency in both English and Japanese is required.




People First is a leading multilingual employment agency with a global network of offices in Europe, Australasia and North America. Thank you for your application and we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high number of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. Please note that it is the responsibility of candidates applying for this vacancy to make enquiries of the UK Government about any relevant immigration requirements, and any other conditions that must be satisfied by law for a worker taking up employment within the UK.