Account Management Executive – Polish / Russian Speaking
Bingley

Salary: £14,500 - £18,500 (depending on experience)

Our client is a leading publisher of print and electronic resources to business schools, public sector and corporate organisations, with 85% of sales outside the UK. Due to expansion they require an enthusiastic and proactive individual to work with a Business Manager, to support and enable the achievement of territory and regional sales objectives. The jobholder will generate sales leads, increase renewal performance, and deliver a customer focused service. Country targeted activities and appropriate language skills will be an essential part of the role.

Key responsibilities
• Managing renewal/up-sell campaigns to customers in the Academic Sector, in conjunction with Business Managers;
• Directly contacting all journal customers to create a profitable customer relationship primarily through telephone contact;
• Supporting the Business Manager in the renewal of business at the end of the agreement by providing accurate customer and product information and supporting the preparation of the information and documentation necessary to complete the renewal, including proposals and licenses;
• Providing accurate and timely customer information, detailing subscriptions and prices for use in proposals, licenses and management information;
• Working with external agencies, writing and designing promotional material/ letters, including country specific (translated) brochures;
• Developing regionally focussed advertising, PR campaigns and conference/ exhibition attendance to raise awareness of Emerald’s products and services with the ultimate aim of generating qualified leads;
• Following the generation of a lead, undertaking a verification and qualification process to establish a genuine need to purchase. Passing all qualified leads to the relevant Business Manager to be followed up;
• Planning and undertaking campaigns to generate new database leads, using the full marketing mix;
• Undertaking training and development with existing and prospective customers;
• Providing office-based support for customers, responding to queries when Business Managers are out of the office;

Our client is seeking to recruit a dynamic person who possesses the skills necessary for this demanding role – determination, good written and verbal communication skills, and the ability to speak at least one European language (preferably Polish or Russian) is highly desirable.

The successful candidate will possess excellent interpersonal and presentation skills, together with the ability to represent the Company externally. Applicants must be able to work on their own initiative and adhere to deadlines. Computer literacy, including experience of Word for Windows and Excel is essential. The role also demands good negotiation and analytical skills combined with creative and lateral thinking. Candidates must have at least one year\'s experience in an account management, marketing or customer service role. There will also be an expectation that some international travel will be involved.

If you wish to be considered for this exciting opportunity to join an expanding company click apply. Closing date for applications is 11th July 2008.

If your skills meet with our client\'s requirements, they will be given full exposure to your details. Your application will only be considered for this vacancy. HR Connexions is an employment agency and operates as an equal opportunities employer.


People that might be interested in this role include: Sales Executive, Account Manager