My client are seeking to recruit an experienced team leader to join their successful and expanding,
International organisation. The ideal candidate must be fluent in at least one other language ideally, Spanish, Italian or Dutch. The main purpose of the role is to maximise the revenue and profitability
through the management, motivation and leadership of the team of 15 account representatives.
The ideal candidate will have solid management/team leader experience in either customer services, debt management or within a claims department.

 Manage a team of Account Representatives and through the effective implementation of agreed strategies and performance management, lead and motivate the team to maximise revenue, profitability and market share positioning.
 Office wide responsibility for all teams in absence of other Operations Team Managers.
 Monitor and coach performance of individuals and take appropriate action to ensure targets, productivity goals and client and company work standards are met.
 Motivate staff to ensure maximum output and revenues.
 Maximise operational efficiencies ensuring actual meets planned resource i.e.: staffing levels.
 Carry out performance reviews for all team executives in accordance with Co guidelines and timeframes.
 Make recommendations to Head of Collections in terms of strategy changes or initiatives.
 Primary day-to-day contact with clients for operational issues.
 Liaison with Administration to ensure timely and accurate input of new business, letter production and closures and resolution of any issues or queries.
 Responsible for day-to-day disciplinary actions up to and including written warning.
 Daily resource allocation and new business distribution to ensure work standards met, and revenue maximised.
 Production of client reporting requirements in conjunction with Head of Collections.
 Visit clients as required.