This is an excellent opportunity to join this rapidly growing games company in the French Player Support Team.

Jagex Ltd, developer and publisher of the massively multiplayer online adventure game RuneScape and newly released mini-games portal FunOrb, is looking for highly motivated and enthusiastic people to join the French Player Support Team.

In our fast paced & energetic online games company, you'll be part of a large team helping to support our players online in every step of their journey and there's plenty of them, so you could be dealing with anything from billing queries to how to fight dragons!

Key Responsibilities:

• Engage with Jagex online gaming community and provide support and assistance by helping to manage the moderators, answer queries, investigating complaints, solve issues, and review offence appeals in French and English;
• Assist with billing, community safety and forum issues;
• Ensure the maintenance of chat filters are maintained and offensive names;
• Work with our Investigation Unit to enforce copyright infringement.

Must have:

• A passion for the community and customer service;
• Extremely proficient French and English Language skills, both written and spoken;
• Excellent computer literacy with good keyboard skills;
• Ability to show good initiative, judgement & excellent attention to detail;
• Availability to work a mixture of daytime, evening and some weekend shifts.

Also useful:

• Customer support background;
• An interest in online role playing games.

Location: Cambridge. Candidates must be able to work in Cambridge, or to re-locate.

Salary: £17k - £19k (OTE), plus annual bonus, healthcare, gym membership and other benefits.