French and Spanish Technical Support Engineer
£24-30K+ Excellent Benefits + Bonus
West London

Our Client, an International Business Intelligence company is seeking to appoint a French and Spanish Technical Support Engineer to maintain / improve current customer satisfaction levels on maintenance contracts.


Responsibilities:
•Provide front-line technical support for the company\'s Business Intelligence product suite to customers and partners in EMEA, in a team-driven, case management environment.
•Work in a team-oriented environment to provide unparalleled support to our Customer
•Communicate product defects and enhancements to product contact points within Technical Support.
•Contribute to research and growth of the company Knowledge Base by providing written documentation of all technical solutions given to our customers and partners.
•Enhance your personal and professional growth, as well as technical knowledge, by participating in an Internal Training Program, which offers a four-week technical orientation program as well as twice weekly training seminars for all team members.
•Follow all EMEA processes as outlined in the Mentorship Program
Candidate:
•Bachelor\'s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
•Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus
•Customer service experience is a plus
•Highly motivated
•Proven leadership skills
•Strong technical and analytical skills
•Passion for both technology and customer service
•Ability to work both independently and as part of a team
•Strong written and verbal communication skills
•Ability to manage multiple tasks concurrently
•Effective time management skills
Languages Required:
Fluency in Spanish, French and English required.
Additional knowledge of Italian would be highly beneficia.

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website – www.kerrmultilingual.com - to review many new job opportunities in which you may be interested.

JE1003221