Our client, a world renowned online poker provider, is searching for four German and two Dutch speaking poker experts to join their expanding Customer Services Team in London. This is an excellent opportunity for bi-lingual candidates to become a part of one of the betting industries most exciting and progressive brands.

Technically savvy and PC literate, you will be experienced in dealing with customers over a number of different verticals including: Telephone, E-mail, Instant Messenger and face to face. Your language skills will be of prime importance for the role, so successful candidates must be fluent in speaking and writing both English and German/Dutch.

Previous work experience in the betting or online gaming industry is an advantage, but not a pre-requisite. The most important aspect of the role is your ability to deal with customers in a concise and efficient manner.

Tasks:

Fast, accurate and thorough responses to numerous e-mails per shift
Managing player accounts (passwords, cash transfers, account privileges)
Hosting final tables of tournaments
Providing information on player deposits and cashouts
Informing players about current promotions
Reviewing client log files to resolve technical issues
Assisting players with connection issues
Informing players about games and game rules
Interpreting hand histories for players
Researching hand histories for possible collusion or all-in abuse
Responding to player concerns about site integrity

Skills and Experience:

Ability to work in a high-volume work environment
Minimum typing speed of 40 wpm; 60 wpm or more preferred
Additional European languages, an asset
Strong knowledge of both online and brick-and-mortar poker (minimum 2 years playing experience)
Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.)

This is a fantastic opportunity to work with an online poker brand that has gone from strength to strength over the past two years. There is excellent career progression on offer here and the chance to work for a market leader in a fun & diverse environment. Do not delay in showing us your cards.