EBSCO Information Services is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production. In serving the library and business communities for more than 60 years we not only provide solutions for information management issues, but also a total cost benefit through the handling of information and procurement needs through one service provider. In our drive to be customer focused we strive to deliver the best service to our customers via our Customer Services Representatives.

The role:

As a committed, experienced customer service professional you will develop a culture of caring for your customers, building trust and loyalty. You will demonstrate initiative in advising and providing solutions, walking customers through new products and exceeding their needs and expectations whilst working to our SLA. You will be EBSCO’s representative to the customer and the customer’s advocate to EBSCO. Your communication and influencing skills will enable you to quickly establish credibility with customers via email and telephone.

As a team player you will enjoy being part of a vibrant team of Customer Account Executives managing a varied portfolio with confidence. You will also have the opportunity to take your customer care on the road, visiting customers across your territory consolidating relationships.

You should be motivated and positive, with an eye for detail and have excellent written, numeracy and organisational skills. You will be able to demonstrate a proven track record of delivering first class results to your customers and have previous office based customer service experience. You will also have the opportunity to develop your skills within this role via training provided by our company.

Languages required
Fluent in speaking, reading and writing Norwegian/Finnish/Swedish, although all applicants must also be fluent in reading, writing and speaking English.

Candidates with previous customer service experience are preferred, although full training will be provided.

If you think you have what we are looking for then please apply!

Benefits package (subject to completion of a probationary period)
Flexible working
Childcare vouchers
Stakeholder pension scheme
Profit-share scheme
Healthcare benefits