To lead the GKLS Language Services Translation, Terminology and Resourcing team, with effective repeatable processes and focused performance measures to deliver complex localisation projects to customer requirements.

Key Accountabilities

• Lead a team of translators, terminologists and resourcing co-ordinators with varying skills and knowledge (approx. 30 people).
• Motivate, develop and train team for optimum performance.
• Define translation, terminology & resourcing engagement processes in response to new and changing customer requirements and develop associated metrics for repeatable high performance.
• Agree and meet team performance targets (staff utilisation, productivity and customer satisfaction)
• Work with Supplier Management team to enable effective supplier management strategies to be implemented and achieved.
• Allocate & monitor translation, terminology & localisation resources for all Language Services projects, maintaining resource flexibility to match fluctuating workloads.
• Contribute to development & implementation of long-term Language Services strategy.
• Prioritise Quality, Delivery and Cost to resolve cross-functional project issues.
• Input to and implementation of long-term localisation strategy, including localisation tools/processes.
• Manage Translation cost centre(s).

Candidate Requirements

• Line management experience with experience of building cross-functional teams
• Experience of business performance measurement and reporting
• Knowledge of translation tools & technology
• Proven experience in a fast moving production environment group.
• Excellent communication skills, verbal & written.
• Root-cause analysis skills.
• Highly skilled in influencing and negotiating.
• Excellent planning and organisational skills.