Our client is one of the world’s best known technology and software companies that offer you the great opportunity to join their multicultural team in Belfast.
Job purpose:
Work in the company team, providing excellent customer service and technical solutions to customers.
Responsibilities:
• Working in a team based environment supporting your team in achieving the highest quality standards
• Provide a personalised response to all inbound emails/phone calls received whilst providing a positive customer’s experience through efficient, friendly, high quality responses
• Proactively seek feedback on ways to improve personal performance
• Take ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer/Assisting product specialists to find resolutions
Skills required:
• Previous experience of customer service
• Outstanding keyboard skills with high emphasis Internet usage
• Excellent communication skills both verbal and written in English and Dutch or Flemish
• Good team player
• Problem solving and troubleshooting skills
• Understanding the customer needs
• Attention to details
• Multitask between tools and processes
• Ability to meet strict deadlines and targets
• Interest in Technology
• Previous experience in IT is desirable
Benefits
• Language bonus
• 20 Holiday & 6 Stat days plus Birthday Off
• Stakeholder Pension Scheme
• Corporate eye care provision
• Performance related pay / bonus structure
• Large range of employee discounts
• Quarterly reward and recognition schemes
• Buns and fruit on a Friday!
• Cycle to work scheme
• Team events
• Internet café
• Relocation package



If you wish to apply, please send your CV in English to