Trilingual Global Customer Care/ Service Professional with French, German and Spanish

Job Location: Berkshire

Salary/Additional Information: £20K - £23K

Reference: LB 50/03

Company: Cutting edge Technology Company based in Berkshire

Role: Trilingual Global Customer Care/ Service Professional with French, German and Spanish

The Global Customer Care Professional will be responsible for taking first-line support calls from customers in France, Germany and the UK. Accordingly you will be using your French, German and Spanish.
The responsibilities are:
·You will be dealing with queries from companies and engineers based in France, Germany and Spain according to your language skills.
·You will be responsible for entering information into the call management database, monitoring the call status (making outbound calls) and where necessary escalating the call to the next appropriate level of management and support.
·Also a high level of written French, Spanish and German is required.

Profile:
Excellent communicator - written and oral in English, French, German and Spanish
·CAR OWNER,
·Educated - to degree level or equivalent experience.
·Accurate - ensure the call management system is up-to-date and accurate at all times
·Team orientated - a team player able to work under pressure
·Computer literate- with knowledge of software packages such as Microsoft outlook and office.

NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.

To apply, please send your CV to Laurent Bouhnik

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.