Dutch and French speaking Leads coordinator

Location: Kingston Upon Thames

Salary: £16,000-17,000 pa

Role:
To call potential customers who have expressed an interest in the products via the website. There will be no selling at all - it is outbound calling


Duties:
Ensure the delivery of a quality customer experience on each and every transaction
Ensure that the database is updated with accurate information from both Customers and Dealers
Create and maintain a professional working relationship with local Sony Account Managers and Dealers
Ensure that all customer contacts are handled in an efficient, effective and customer-centric way
Ensure that adherence to required shift schedules is observed at all times.
Supply high-quality service in accordance with given processes and procedures.