The role of the Sports Customer Rep is to provide email, phone support for all members for our new Sports brand.

You will carry out daily analysis of Sports figures and statistics. To provide service that is oriented towards gaining additional members and to retain existing customers. You will also be required to assist on our website (eg translations) to enhance communications and operations between our members and our company.

Additionally, to assist with relevant outbound calls where required.
You will be the first line of contact for our Sports members, therefore, promoting our 888Bet and to present the Company in the most professional and personal manner possible, thus ensuring the satisfaction of customers.

Computer skills, especially MS Office programs, Knowledge of internal systems (like Casbo) is a great advantage.

Key Competencies

Customer focused
Experience of call centre and Sports betting
Good interpersonal and communication skills
Must be numeric and possess analytical skills
Responsible
Flexible with working hours

Key Performance Indicators

Ensure queries from Sports customers are thoroughly dealt with and resolved in a special time frame
Bilingual reps will answer phone calls of the language they support as priority
Reps should work independently and use their own initiative
Bilingual reps may be required from time to time to assist the website with the translation of documents, manuals or messages
Reps must promote the interests and welfare of the Company at all times

Main Relationships

Work alongside other Representatives and Managers and reporting directly to the Sports Team Leader.