Bloomberg is the leading global provider of data, news and analytics. The BLOOMBERG TERMINAL and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

The Role

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers’ hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you’ll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities

Day to day support of all our customers in global locations.
Telephone and remote support of our global customers.
Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

Qualifications

* Outstanding communication skills
* Excellent listening, problem solving and analytical skills
* An ability to remain calm under pressure and work in a concise, clear and focused manner
* Experience of working in a helpdesk environment is desirable
* General knowledge of IT is desirable
* Any combination of the following languages is desirable: Portuguese, Japanese, German, Italian, Russian, French and Spanish