Technical Support - Gain International Experience

My client provides multi channel, multilingual contact centre services to global organisations. Their primary aim is to deliver leading customer contact management solutions to clients in the global market place, while creating a working environment and culture that promotes respect for staff and customers.
Role:
They are now recruiting
Multilingual Level 1 Customer/Technical Support Representatives
Languages Required:

· Dutch
· Norwegian
· Danish
· Turkish
· French
· Spanish
· Italian
· German
· Swedish
· LTAM Spanish
· Spanish with French

Responsibilities:
• Ability to read and comprehend actively and effectively while understanding the tone of the customers through written communication
• Ability to multitask by taking multiple chat sessions and maintain a high degree of accuracy
• Creative and resourceful when confronted with unusual situations
• Understands all aspects of the particular product/service supported
• Strives for continuous personal development and improvement
• Portrays a professional image
• Ensure highest quality is maintained to meet or exceed customer specifications.
• The ability to provide information verbally clearly and effectively
• The ability to listen actively and effectively while comprehending the customer’s issue and tone on the call
• Provides feedback to supervisors, managers, colleagues and the client



Essential Criteria:
• 6 Months previous Customer service and Technical experience
• Outstanding keyboard Skills with high emphasis Internet usage
• Strong communication skills both verbal and written
• Fluent in written and spoken English
• Excellent inter-personal skills and a good team player
• Problem solving and troubleshooting skills
• Excellent/proven technical knowledge in computers
• Experience of using MS Office, Windows 95/98/2000/XP
• Self-motivated - interest in self- development, high personal drive to succeed
• Ability to meet strict deadlines and targets
• Drive and determination to succeed and grow with the business



The company offers a competitive relocation package that covers your flight expenses and the first few days accommodation in Belfast.
If you are interested in this role and want to know more about this position or other excellent career opportunities available at the moment, send your CV NOW or call Dominika on +353 1642 5248 at Financial Directions.

More about Financial Directions
Established in 2004, Financial Directions Ltd. has quickly grown to become a highly regarded Recruitment Consultancy. With offices in Dublin & Cork we are now the trusted staffing partner of choice to a growing number of Ireland\'s leading Domestic and International Financial Services, Banking, Insurance, Commerce & Industry companies operating in Ireland.