French Speaking Owner Services Advisor

My client is a leading provider of travel services. Due to rapid expansion they are looking for French Speaking Owner Services Advisor to be based in Barnoldswick.

You will be required to provide an efficient bilingual support service to both owners of properties in France and the Regional Manager teams. They will also provide support to internal departments, particularly Sales and Customer Services.

KEY RESPONSIBILITIES

To provide excellent bi-lingual support to all owners (telephone and written) in accordance with departmental service standards, ensuring the highest level of owner satisfaction and therefore owner retention.
To supply the team of Regional Managers with all necessary documents, reports and scheduled information on time, allowing them to efficiently fulfil their responsibilities for the Company.
To provide information, translation and bilingual support for the Reservations, Content Management, Customer Care and Finance Departments as well as for the International Property Manager and General Managers.


COMPETENCIES REQUIRED

Excellent communication and interpersonal skills with a polite and friendly telephone manner
A calm, confident and mature approach
The ability to prioritise workloads
The ability to work under pressure
Excellent organisational skills
The ability to use own initiative
Enthusiastic and Flexible individual


EXPERIENCE & TRAINING


Fluent in both spoken and written French (Minimum A-level standard).
Previous experience in a Customer Service capacity is preferable.
Good keyboard skills and an excellent working knowledge of Microsoft Office packages.
Previous experience of the Tour-res system would be advantageous but not essential.


Salary and additional information:

Salary: £135000

35 hours per week – includes Evenings & Weekends

To apply or to find out more please contact Souheila at Merrow on: 0845 226 4748 or email: