Collections Officer
High Wycombe
18300 plus commission

Join a leading residential mortgage loan company and provide yourself with great opportunities to progress!

A collections officer is required to contact customers by telephone whose accounts are in arrears. A collections officer will establish the reason for the arrears and work with them to agree a suitable course of action.

The successful candidate will also handle a high volume of incoming calls, update customer records, maximise payments, issue warrants and update customer records.

The ideal collections officer will have excellent communication, interpersonal, initiative and data entry skills. Previous experience of working in a call centre/ customer service environment is essential. Experience of handling pressurised phone collections is desirable.