Front Line Technical Support with Italian

Job Location: Buckinghamshire (25 min train from Central London)

Salary/Additional Information: £22,000 to £25,000 per annum

Reference: LB 04/04

Company: My client is a leading company provider of new technology solution

Great opportunity to work in multinational environment dealing with most of the Fortune 500 companies

Role: Front Line Technical Support with Italian / Helpdesk
The Technical Support Department answers technical questions relating to the products sold by my client. Support is given to customers, service partners, and to staff in English and Italian.
Front line technical support receives (via telephone / email/ face to face) and logs questions; and either answers the questions, or refers it to someone possessing the required specialist knowledge.

RESPONSIBILITY LEVEL
The jobholder is:
·Authorised to answer technical questions when they have the knowledge to do so in English and Italian.
·Required to follow / use departmental, and corporate policies, procedures and systems.
·Working in a customer facing role and is, therefore, required to maintain the highest standards of customer care and courtesy.

PRINCIPAL ACCOUNTABILITIES
General
·Develop and maintain knowledge of the products.
·Develop the competence to configure, operate, disassemble and assemble products.
·Provide technical support to customers in English and Italian within the jobholder\'s competence level in English and Italian.

Post-Sales Technical Support
·Assess problem complexity and determine who is best placed to provide a solution.
·Use Baan, Oracle and other tools and documentation, to log and search data and information.
·Identify, manage, prioritise, and escalate as necessary, open issues.
·Identify, correct, and communicate documentation errors.
·Follow quality manual procedures, especially those relating to non-conformance.
·Assist the Manager in process and system improvement.
·Provide ad-hoc reports as required.
·Perform other duties as assigned.

Profile:
·Fluent in English and Italian is required.
·Degree, or equivalent, in a technical or engineering discipline.
·Experience in a technical support role, either help desk telephone support or customer facing support.
·Good experience in testing or repairing electronic and electromechanical products.
·Good communication skills on the telephone and face to face with customers.
·Competent in the use of the Microsoft Office range of products.
·Experience of recording and retrieving information from a call-logging database would be an advantage.
·Experience in the Auto ID industry (bar-coding products and systems) would be an advantage
·May also be required to travel within the client\'s sales region as required to visit customers, attend trade shows, and visit offices

Personal Characteristics
·Patient.
·Analytical approach to problem solving.
·Able to understand complex technical issues and follow through to resolution.
·Understand the importance of teamwork, and be able to gain the respect of colleagues through the support given to the team.

NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.

To apply, please send your CV to Laurent BOUHNIK

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB. Client requirements dictate that we can only accept applications from candidates who are available for face to face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.