The Company

Bloomberg is the leading global provider of data, news and analytics. The BLOOMBERG TERMINAL and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.


The Role

Bloomberg Installations is on the front line when it comes to implementing new business.

In this high-profile, project-management role, you will be the primary contact for clients, assisting and advising with issues such as the integration of our product onto their network, determining the best infrastructure for their connectivity and ensuring the whole installation process meets the clients’ needs.

Installations Coordinator is a fast-paced, challenging, project-management position. You will guide our clients through the procedures necessary to integrate Bloomberg products into their network, determining the best infrastructure for their connectivity and, most importantly, make sure the entire operation goes smoothly. Installations also assist customers with ancillary Bloomberg products, such as BlackBerry, biometric authentication and our videophone, ensuring that our customers are provided with the most complete access. Managing Bloomberg projects is an exciting opportunity for both business-minded and technical candidates. Bloomberg’s global customer base also allows you to utilize your multilingual skills. Bloomberg Installations looks forward to expanding our department with the best and the brightest.

We are looking for self-starters with great multitasking and organizational skills with particular focus on customer-service. A career in Bloomberg Installations positions you well for a variety of opportunities across the business.

Teams are fully multilingual normally speaking at least 2 European languages and will allow you to work in the UK with a truly international organization. We are currently recruiting for candidates fluent in Russian or both French and Italian.

Responsibilities
Based at our London office, you will be responsible for:
- Integrating the Bloomberg product onto the client's network
- Coordinating and managing resources to meet project deadlines
- Coordinating our field service engineers to ensure they are able to get to client sites
- Holding technical discussions with customers on hardware and software
- Ordering, monitoring and troubleshooting communication lines
- Multitasking with a high volume of simultaneous projects

Requirements for the role:
• Previous experience in a helpdesk environment.
• Proven excellence in customer service and phone skills.
• Solid understanding of PC hardware, operating systems, communication lines and networks.
• The ideal candidate will be able to remain calm under pressure, with the ability to inspire confidence in clients regardless of the situation
• We are currently recruiting for candidates fluent in Russian or both French and Italian.