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Japanese speaking Customer Service Representative
Employment Type:
Permanent
Location:
Japan, RELOCATE TO GIBRALTAR!
Salary:
Competitive Salaries plus generous Relocation Package, BONUS and benefits!!!
Advertiser:
888.com
Posted:
15 Sep 2009
Reference:
APPLY NOW!!
Languages:
All of these languages are required English
Japanese
All of these languages are required English
Japanese
Job Description
The role is to provide email, phone and Live Chat support for all members for all brands. The Member Support Department is the first line of contact for our members and therefore essential in promoting and representing our Company in the most professional and personal manner possible. This, in turn, ensures the satisfaction of customers which contributes to us being the best Casino & Poker room in the world.
You may also be required to support our B2B partners.
We are currently looking for, a Japanese Customer Service Representative who must be also fluent in oral & written English to a professional level. Knowledge of Poker & Casino Games would be an advantage, although extensive Training will be given.
On occasions you may also be required to assist other departments (e.g translations) to enhance communications and operations between our members and our organisation.
Technical Skills Required:
Good Computer skills, especially MS Office programs
Key Competencies:
Customer Focus
Team working experience
Excellent interpersonal and communication skills
Flexibility with working hours
Key Performance Indicators
Ensure queries and complaints from members are dealt with and resolved in a special time frame. Provide support via Live chat as maybe required Provide support via the phone as may be required. Bilingual reps will answer phone calls of the language they support as priority
Able to easily relocate (if applicable)
Hours of work:
40 hours weekly with paid lunch hours. 24/7 shift based system
Relocation Package includes:
Free Initial flight to Gibraltar
6 months free accommodation in a company flat
After 6 months we offer £250 each month for rental allowance for an indefinite period
Free Return flights home once a year
Our benefits include:
Very Competitive Salary
Free Private Medical Cover
Free Life Assurance
Along with an up to 20% Bonus paid at Christmas time
Company Share Scheme
Employee Development
Please note for this role you need to be fluent in JAPANESE AND ENGLISH and must be ready to re locate to Sunny Gibraltar!
You may also be required to support our B2B partners.
We are currently looking for, a Japanese Customer Service Representative who must be also fluent in oral & written English to a professional level. Knowledge of Poker & Casino Games would be an advantage, although extensive Training will be given.
On occasions you may also be required to assist other departments (e.g translations) to enhance communications and operations between our members and our organisation.
Technical Skills Required:
Good Computer skills, especially MS Office programs
Key Competencies:
Customer Focus
Team working experience
Excellent interpersonal and communication skills
Flexibility with working hours
Key Performance Indicators
Ensure queries and complaints from members are dealt with and resolved in a special time frame. Provide support via Live chat as maybe required Provide support via the phone as may be required. Bilingual reps will answer phone calls of the language they support as priority
Able to easily relocate (if applicable)
Hours of work:
40 hours weekly with paid lunch hours. 24/7 shift based system
Relocation Package includes:
Free Initial flight to Gibraltar
6 months free accommodation in a company flat
After 6 months we offer £250 each month for rental allowance for an indefinite period
Free Return flights home once a year
Our benefits include:
Very Competitive Salary
Free Private Medical Cover
Free Life Assurance
Along with an up to 20% Bonus paid at Christmas time
Company Share Scheme
Employee Development
Please note for this role you need to be fluent in JAPANESE AND ENGLISH and must be ready to re locate to Sunny Gibraltar!
You cannot apply for this job as it is no longer active.
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