Dutch Speaking Customer Service Associate required to resolve queries from cardholders of a Dutch client bank, primarily by telephone, but also letter and e-mail.

Process incoming calls from cardholders/clients with queries or requests
Use and update relevant operating systems accurately
Process administration work between calls.
Undergo coaching/training to contribute to the ongoing improvement of own, team and departmental capability
Identify areas for process improvements.
Provide support, mentoring and advice to other team members to generate and maintain enthusiasm, morale and otivation.
Inbound and outbound customer and client contact via the telephone, letter, e-mail and fax.
Outbound customer contact via telephone and letter to request settlement of overdue balances of accounts, in order to support risk management of accounts.
Identify and share best practice within and beyond the team.
Support the maintenance and update of call centre procedures, reference and training material.
Act as an advocate for the customer, ensuring the values of Treating Customers Fairly are adhered to at all times.

European Resources Ltd offers the services of an employment agency for permanent work and an employment business for temporary work.