Job Title
Dutch speaking Team Leader

Department
Customer Services

Salary
£17.000 – 17.500

Location
Nottingham

The Company

Established for over 100 years, this is a leading fashion and lifestyle company specializing in sportswear, jeans and outdoor clothing. The company is dynamic and expanding fast in the Far East with own brand stores and in-store concessions that are very successful. It already has a strong presence in Europe and the USA. This company will give you every opportunity to really develop your career in an exciting creative environment!

The Role

The Team Leader has to review and report on overall effectiveness of the Customer Service team and provide superior customer service to a designated group of accounts, by direct contact, close liaison with the account managers, and by effective management of customer orders, in line with Company and brand strategies. Also will have to provide the customers and the account managers with accurate sales and order status information.

Responsibilities

•To monitor and provide feedback on overall effectiveness of your specified CS team, maintaining adequate cover and ensuring sufficient workloads per Account Co-ordinator.
•To maintain the Customer Master File.
•To receive and initiate the processing of customer orders in accordance with the Customer Service Charter.
•To ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested delivery date, scheduled delivery date, and pricing.
•To deal promptly and efficiently with enquiries from both customers and account managers both verbally and in writing
•To strictly execute the Company\'s procedures relating to order cancellations, customer and consumer returns and new account enquiries.
•To ensure that all communications to outside parties exhibit standards expected of a professional, multinational company.
•To be a contact point for enquiries from management, account managers and other departments relating to sales reports, orders, shipments etc.
•To liaise with the Credit department to ensure that queries are resolved in order to achieve prompt payment.
•To liaise closely with all associated departments to ensure full conformity to customer requirements and efficient handling of accounts.
•To provide cover as necessary for holidays, sickness, etc.
•Establish control-related standards and procedures.
•Any other duties as assigned to the Job Holder within the Job Holder\'s capabilities.

Qualifications
Fluent English and Dutch
Experience of working in a blue chip environment
Excellent communication and customer service skills
Call centre experience
Supervisory experience is a benefit