German OR Italian Speaking Passenger Sales and Service Agents

Company Information
Our client is a global company, they are looking for German OR Italian Speaking Passenger Sales and Service Agents for their office based in Cheshire.
Job Accountabilities
• Sales and Customer Service
• Quote and sell airfares from the airline reservation system using the in-house quotation system
• Change reservations and actively cross sell flights where services are full or unavailable.
• Where applicable, offer and sell company’s ancillaries to include Hotels, car hire and tours.
• Covert calls in to direct sales and constantly look for sales opportunities when servicing calls.
• Offer all company’s special products, promotions, and offers at all times.
• Ensure a high standard of customer service is maintained at all times by identifying the caller's needs and offering the appropriate products and services.
• Remind passengers of the legal requirements covering their journey and ensure all passports, visa and health issued are explained and fully covered.
• Offer passengers special services and where applicable book special meal, wheelchair requests and seating.
• Ensure high standards of service are maintained when dealing with internal customers as well as external customers.
Role requirements
• Minimum GCSE or equivalent.
• Previous experience within a Customer Service role.
• Excellent telephone manner
• Previous Travel and Call Centre experience is desirable.
• Must be fluent in English and fluent in one of the following - German or Italian.
• Must have the legal right to live and work in the UK.
Salary and additional information
£15,000 + benefits
37.5 hrs per week


Please contact:

Arif Samad
Merrow Language Recruitment
0845 226 4748