German OR Italian Speaking Passenger Sales and Service Agents
Employment Type:
Permanent
Location:
Manchester - North West, United Kingdom, Manchester
Salary:
£15,000 + benefits
Advertiser:
Merrow Language Recruitment
Posted:
25 Jul 2008
Ref:
gmem
Languages:
1 language required
German
Italian
Job Description
German OR Italian Speaking Passenger Sales and Service Agents
Company Information
Our client is a global company, they are looking for German OR Italian Speaking Passenger Sales and Service Agents for their office based in Cheshire.
Job Accountabilities
Sales and Customer Service
Quote and sell airfares from the airline reservation system using the in-house quotation system
Change reservations and actively cross sell flights where services are full or unavailable.
Where applicable, offer and sell companys ancillaries to include Hotels, car hire and tours.
Covert calls in to direct sales and constantly look for sales opportunities when servicing calls.
Offer all companys special products, promotions, and offers at all times.
Ensure a high standard of customer service is maintained at all times by identifying the caller's needs and offering the appropriate products and services.
Remind passengers of the legal requirements covering their journey and ensure all passports, visa and health issued are explained and fully covered.
Offer passengers special services and where applicable book special meal, wheelchair requests and seating.
Ensure high standards of service are maintained when dealing with internal customers as well as external customers.
Role requirements
Minimum GCSE or equivalent.
Previous experience within a Customer Service role.
Excellent telephone manner
Previous Travel and Call Centre experience is desirable.
Must be fluent in English and fluent in one of the following - German or Italian.
Must have the legal right to live and work in the UK.
Salary and additional information
£15,000 + benefits
37.5 hrs per week
Please contact:
Arif Samad
Merrow Language Recruitment
0845 226 4748
Due to the nature of this position, the recruiter has requested to restrict applications by locationOnly candidates in the UK