Large and successful international company in Newcastle upon Tyne is currently looking for Swiss Italian Customer Care Representatives.

Job role:
Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from customers and car dealers.

General day-to-day duties include:
generally dealing with only Swiss speaking customers
initially focusing on answering inbound telephone calls
working to strict service level criteria and deadlines
working on own initiative to follow up and resolve the issues raised by customers
understanding and applying the company's policies to resolve the enquiries raised
liaising with business partners - i.e. car dealers, field managers and internal departments to develop action plans and resolutions
delivering excellent customer service in a professional, polite and clear manner
logging of all contacts and following up on action plans using a case management system
using modern computer technology - including Word and other Windows packages
role develops to include responding to correspondence in the form of letters, emails and faxes
Monday to Friday hours 07.00 - 15.15/ 08.45 - 17.00

Personal Requirements:
PC literate - working knowledge of Windows environment and Office products
spoken and written Italian to native standard (including business correspondence)
thorough understanding of the Swiss culture
enjoys direct contact with customers by telephone
well organised
excellent team player
ability to work under pressure and deal with high stress/confrontational situations
ability to work on own initiative
help desk / call centre type experience
experience in dealing with customers is desirable but not essential
creative approach to problem solving
pro-active working attitude - open-minded, flexible and approachable
well-developed personality
use of English as second language for systems, performance evaluation and training purposes

Advantages:
three weeks induction training
ongoing training on a regular basis (weekly)
modern office
working in an international environment of 20 European nationalities (with your focus on the Swiss team)