***JUST IN***WE ARE NOW ACCEPTING CVS FOR THE POSITION OF FINNISH CUSTOMER SERVICE AGENT. EXCELLENT SALARY AND WORKING CONDITIONS!!


Essential Duties and Responsibilities
? Provide customer service order taking to customers of , Inc.
? Answer calls and emails within department stated goals.
? Ensure 100% customer satisfaction on calls and emails.
? Escalate questions and issues to Customer Service Supervisor as required.
? Adhere to lunches/dinners and breaks schedules to ensure that queue and skill group coverage is maintained
? Perform other duties as determined by Customer Service Supervisor and Management.
? Adherence to current policies and guidelines.

Metrics
• Demonstrate ongoing improvement in overall performance monthly
o QA scores (Minimum of 90%)
· Ensure one contact resolution on calls and emails, maintaining 20% or less call back ratio.
· Maintain a monthly QA average of 95% or higher.
Qualification Requirements
Demonstrate proficiency on multiple standard Queues, Processes, and Procedures. These may include, but are not limited to:
? At least 1 year Call Centre Customer Service experience desired
? Multi lingual native language and English both written and spoken
? Computer experience:
o In-depth knowledge of Microsoft based programs
o Ability to type over 35 word per minute
o In-depth internet knowledge with an clear understanding of eCommerce and the digital delivery of software
o Demonstrated experience with online ordering processes
? Ability to work under time constraints
? Strong written and verbal communication skills
? Ability to perform well as a team member

KINGSLEY RECRUITMENT

"OUR JOB IS YOUR CAREER!"