WE ARE NOW RECRUITING NORDIC CLIENT RELATIONS REPS FOR A CORK BASED MULTINATIONAL.

Responsibilities

To respond to customer or company partner issues whether raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management (Service Levels)
To ensure at all times that customers are handled within the framework of the company Policy and Procedures documentation
To log all customer interactions on system using the company case logging guidelines.
To maintain a log of open issues and keep customers informed of any progress
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
To ensure always that the European Company Assistance Centre is viewed positively by our colleagues and Company’s customers
To arbitrate, if required, between the customer and company’s partners
To NEVER say “No” to customers, always give a positive response even if company cannot help.
To ALWAYS add value to the customer interaction.

Skills and Attributes
Be a customer focused individual who enjoys problem solving.
Have a high standard of verbal and written communication
Have a “friendly” personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be able to take ownership of customer’s issue resolution
Be a highly motivated, self-starter
Have good organisational skills and a professional attitude to follow though as promised.
Have good attention to detail and log all customer interactions accurately in the Vantive call-logging system
Be a team player



KINGSLEY RECRUITMENT

"OUR JOB IS YOUR CAREER