Customer Service Supervisor – Danish/English Speaking
Salary: c£25k + 10% Bonus
Location: London (E1)


Lebara Mobile provides high quality, low cost international mobile services. We operate in Denmark, The Netherlands, Germany, Spain, Switzerland, Australia and the UK.

At Lebara we are focused on delivering to our customers the highest quality service, and in doing so we are trying to help improve our global cultural community. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal.

The Customer Service Supervisor will lead the activities of a team of circa 10 Advisors and provide a ‘best in class’ service by ensuring each team member consistently provides the required contribution. You will lead a team providing customer support to Danish/Polish/English speaking customers based in Denmark. You will manage Advisor performance against agreed key performance indicators, facilitate regular call listening and feedback sessions as well as provide analysis of Advisor performance data, confirming trends identifying areas to improve or performance manage.

The Customer Service Supervisor will be bi-lingual in English and Danish to a professional standard. The ability to converse in Polish as well is highly desirable. You must have motivated, lead and managed a minimum of 10 staff in a similar environment. Previous experience in performance management, including call quality feedback and regular one to one’s with each team member is also required, as is experience in generating reports and providing trend analysis. Previous experience within the Telecoms sector is desirable, but not essential. Experience in managing working relationships, including with colleagues and senior managers is also required.