Dutch speaking Customer Service Representative
West London
Sunbury on Thames rail station
Start in November 2009
Ongoing
Full-time (Monday to Friday)
£9 per hour


Front line communicator processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication. Ensure adequate preparation to effectively manage of the customer relationship and carry out specific responsibilities for internal and external added value programmes. Contribute to the achievement of the departmental promises.


MAIN RESPONSIBILITY:

• Process customer contacts – inbound/outbound calls/fax/electronic – to include sales order processing, enquiries, complaints and information management.
• Maintain personal targets as agreed with Team Leader to include call volume, availability, timekeeping, attendance and call quality.
• Support internal customers i.e. Business Consultants and local management – effective processing of information and requirements.
• Ensure commercial policies pertaining to the Supply Chain are effectively deployed e.g. returns and diagnostic policies.
• Maintain comprehensive product, system, commercial knowledge and soft skills to effectively manage the customer relationship.
• Undertake internal and added value initiatives as required.
• Contribute to the achievement of the departmental promises.

Background information and operating environment of the job

• The Customer Service Department is responsible for the effective management of inbound and outbound customer communication and the subsequent effective processing of orders and enquiries.
• A key success factor is to create and maintain a Can Do Culture within the team and a high degree of customer focus.
• The local market is an integral part of the European Customer Service and Supply Chain team where interdependent partnering is identified as another key success factor.


THE CANDIDATE:

• Must be fluent in French and Flemish
• Customer Service/Call Centre experience an advantage
• High degree of customer focus
• Team Player
• Proactive approach to problem solving
• Sound administrative skills
• Excellent communication skills

We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Recruitment website to review many new job opportunities in which you may be interested.