For our Amsterdam based client, providing remote support for network device and computer systems, we are urgently looking for a 1st line Helpdesk support to perform remote management tasks for the EMEA (Europe, Middle East and Africa) region in a 7 * 24 hours shift mechanism.

Job Profile for 1st Line Helpdesk Support

Being responsible for the 1st line technical support of a designated group of customers
Able to be an ‘on-the-job’ guide for the junior remote helpdesk supporters
Timely providing reports on the status calls with the customers
Recording and carrying over a detailed report of exception
Providing an appropriate service desk level and spread the workload to team members using knowledge of staff members
Supervising team members for a proper and complete hand-over to the next shift
Responsible for the network systems of the customer’s IT infrastructure
Responsible for any technical/managerial escalations


Candidate Profile for 1st Line Helpdesk Support

Must be Fluent in Dutch and English
Must have 2-3 years experience in 1st line helpdesk support
Must have MS-Word and Excel enhanced knowledge is required
Must have enhanced understandingof MS-Exchange 5.5 or and 2K certification
Must have enhanced understanding of data router management
Must be willing to work in a 7*24 shift environment
Must be innovative attitude, flexible
Must be able to keep up to date where it goes about product knowledge

Preferable for 1st Line Helpdesk Support

Knowledge of Microsoft Windows 2000
Programmer skills
A basic understanding of UNIX
Visual Basic / Visual ‘C’).
A basic understanding of HP- OV
A basic understanding of CA
A basic understanding of Oracle
NNM is a preference
basic understanding of Remedy is a preference