Main Tasks :

The primary responsibility of this position is to become the single point of contact, ensuring the most effective resolution of customer queries. This will involve 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact.

Queries will include but are not limited to the following:
• Post sales - RMA and escalation of more technical queries
• Pre sales – sizing queries, reseller referrals, opportunity identification, e-commerce.
• Order Management – order status feedback.
• 40% - Providing post sales support to customers. Assisting customers with unit analysis and
completing RMA’s when necessary.
• 30% - Logging customer details and problem description for all Customers and escalating cases to
the technical support engineers for advanced troubleshooting and resolution.
• 20% - For pre sales customers this will involve referring customers to local resellers / creating web
orders, once customer’s specific needs have been identified.
• 10% - Providing customers with ETA’s, product availability and order status information.
• Provide language support to escalation teams where necessary.
• Project work where applicable.

Requirements
•Bachelor’s Degree in Business / IT preferred
•Experience with required education: 1 - 2 years of related experience
•Experience without required education: 2 - 4 years of related experience
•Fluency required in English and Danish
•Fluency in one other European language is a bonus.
•Previous Customer support experience.
•Ability to multi task essential (logging queries while speaking to Customers).
•Working knowledge of major operating systems (Microsoft, Unix) essential.
•Basic aptitude for learning technical concepts essential
•Excellent interpersonal, communications and time management skills.
•Ability to work on own initiative but also as part of a team.
•Good verbal and written communication skills are required
•Flexible and an ability to learn quickly

ONLY Applications from candidates who can legally work in the Netherlands will be considered