Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.

We are currently expanding our team in Bucharest and Cluj and are looking for career oriented individuals to be part of a great global team.

As an IT Helpdesk Support, you will:
∙ Provide Level 1 support on Core load and specified business applications;
∙ Record and process issues received by phone or web into Clarify CRM system;
∙ Troubleshoot and try to resolve issues; Mission Critical, high severity incidents and cases where no remote value can be added should be dispatched to the appropriate support team without delay;
∙ Dispatch issues that cannot be resolved by Level 1 team to Level 2 or other support team as appropriate;
∙ Follow-up on dispatched issues;
∙ Provide Customer feedback on outstanding issues;
∙ Provide basic support on network, server, telephony, application issues etc.
∙ Provide basic support on Remote Access issues;
∙ Provide support on MS products

We offer extensive training programs on IT related topics.

To be our colleague you need to have:
· Very good knowledge of Italian and English.
· Good Knowledge of MS Office products.
· Good typing skills.
· Good oral communication skills.
· Interest and willingness to work in IT Helpdesk.