Customer Service - Dutch Speaker
Liverpool
7 p/h Part Time

On behalf of one of our client, a leading global airline, we are looking for Customer Care Agents to handle customer feedback across a number of communication channels - by mail, email, phone or fax.

Your responsibilities:

As a competent contact for our customers, you are responsible for:

• Handling of complex claims and complaints via written correspondence and over the phone
• Providing professional, accomplished communication to a wide range of customers, incl. VIPs
• Entering relevant data into Customer Relationship Management (CRM) software
• Investigating claims background and devising suitable solutions with a high customer focus

Your profile:

As the ideal candidate, you

• Have excellent communication skills with a particular emphasis on written correspondence
• Speak one of the following languages with native fluency in addition to English: Dutch, and enjoy working in a multi-national team
• Ideally have previous working experience in the travel & tourism industry, in a customer care
environment or linguistic-related professional experience
• Consider it a challenge to positively influence long-term customer satisfaction with your daily work
• Work independently and in a structured way and are able to take decisions based on your own
research findings

For more information please call Jason on 020 3370 3134 or e-mail your CV

Email: Ref JB07401